Self Service Software Request Process

Putting in a request for software, waiting for approval and then for an IT administrator to install the software leads to a loss of productivity.

SCCM Self Service is a web-based portal that empowers you to quickly get software and services that enhance your productivity. It's better than typical shopping online because software installation can begin in as little as 5 minutes.

• Employee’s can request software
• Managers can request software for their team
• SCCM administrators or the help desk can request software on behalf of employees

You can request:

• Software applications
• Operating System images, hardware accessories, and office supplies

Quickly search for software

• Intelligent auto completion and suggestions

Select software and add it to the shopping cart Request multiple items together

Answer a business questionnaire (optional)

• Customize to collect required information

Choose your preferences Method Schedule

See request status

• Delivery status
• Time to complete
• Community comments and ratings

We calculated the old way of installing applications at about 20 minutes average per application. Now with ESD, our phone analysts take the call, and in 60 seconds and about 3 clicks have the requested application on it's way to the customer (Help Center Managers, Can You Say First Call Resolution). Mark, Fortune 500 Company