SCCM Self Service: Customers Quotes
Company, Service and Community Quotes
First, we are a Fortune 500 company with a global presence. We interviewed and evaluated what are probably the top 3 solutions for front end software deployment or "Shopping Cart" solutions. They were Shopping 2.5 from 1E, Self Service from PS'Soft, and ESD from SMS Expert.... The product (chosen) was ESD from SMS Expert.
Mark - Industry: Consumer Products and Retail
SCCM Self Service has definitely helped us be more efficient in our operations. We especially appreciate how well connected SCCM Expert is within the Microsoft Systems Center community. With SCCM Expert well entrenched in that knowledge, we know the products we receive from them reflect industry best practices and direction.
Adrian Greteman, Enterprise Systems Administrator, Avnet Inc
It’s rare that one gets such support, the turnaround time is incredible and the magnitude of change brought about is unheard of. If we say we want this then SCCM Expert just gets it out.
Craig Davis, SCCM Team, $10B Telco
SCCM Expert is one of our top vendors,
at least in the top 5, and with $10 M of software, we have lots of vendors.
Ted Hacker, IT Director, Belcan Corporation
Software Request Management, Self Service Portal Quotes
Before Self Service, software request delivery duration was dictated by the time I had to service requests. The SLA was 4 days. With Self Service, the turnaround time is less than 10 minutes for items that do not require approval, to a couple of hours for those that have 3 to 5 stages of approval.
Jason Andersen, TELUS Software Deployment Specialist
It used to take a few weeks to deal
with requests before. Now it takes from a few minutes to 2 days depending on our internal approval processes. We did a survey and found that employee satisfaction with the software delivery process has risen from 30% to greater than 75%.
Alan Bezaire, SCCM Team, $10B Telco
SCCM Expert’s Self Service is deeply integrated with Configuration Manager 2007. We provide 300 applications through the web portal. IT saves a lot of time as we no longer handle the 900 monthly one-off software requests
Matt Burr, SCCM Administrator, Belcan
We are excited to see SCCM Expert extend System Center Configuration Manager with the SCCM Self Service capability to enable administrators to focus on critical management tasks such as updating management and OSD deployments rather than individual software requests, thereby increasing their productivity and improving internal customer satisfaction.
Eric Berg, Director of product management for System Center at Microsoft
This is a tremendous application to add to your SMS infrastructure. It is well worth the cost involved in purchase and can greatly streamline the software request process in your organization.
Julie Bailey, Founder St. Louis SMS User Group, SMS Admin Fortune 500 Manufacturing Company
Software Reclamation and Leasing Quotes
End-users can request software for a particular period of time. 14 days before lease expiry users get a notification and are allowed to extend the lease once. Through mail campaigns we also allow users to opt into having software they are not using returned to the store.
Matt Burr, SCCM Administrator, Belcan
Self service notified me that Microsoft Visio license usage was exceeding the number of licenses purchased. I launched a reclamation campaign collecting unused licenses from machines that were no longer in use. At a glance, I could see who is using licenses, which machines are active, and could pull back licenses. This also provides me total visibility for True-Up licensing.
Jason Andersen, TELUS Software Deployment Specialist
Windows 7 OSD and Application Migration Quotes
We did not have a mechanism to take inventory on all our 7000 desktops and then synch the applications on the old machine to the new one. This was turning out to be a 6 hour manual process, which we have automated with SCCM Expert's Self Service.
Rob Foerster, Global Infrastructure Team Lead, Celanese
SCCM Expert has a great approach to the migration of applications during Windows 7 deployments. The automated workflow, integrated with System Center Configuration Manager, helps enterprises get an understanding of their software usage and costs, and simplifies the migration process. Self Service migration of applications reduces IT effort, downtime and license cost while enabling enterprises to realize the ROI of Windows 7.
JD Marymee, Director Strategic Alliances, Management and Security Division, Microsoft Corporation.